Help with RiffRoff

Quick setup

1. Install RiffRoff from the Shopify App Store.
2. Open Settings in RiffRoff and choose the friend discount, advocate reward, minimum order, hold period, and review threshold.
3. Add the “Share & Earn” block to the Thank you page and the “Refer a Friend” block to customer accounts from Shopify’s checkout and accounts editor.
4. Use a test customer account to claim a referral offer and place a test order before announcing the program.

Frequently asked questions

How are friend offers protected?

Each eligible friend receives an individual, expiring, single-use discount. RiffRoff checks customer and order identity signals and can send ambiguous rewards to the merchant for review.

When does the advocate receive store credit?

The reward becomes eligible after the merchant’s configured hold period. A refund or cancellation before payout reverses the pending reward. Review-flagged rewards wait for a merchant decision.

Can merchants change the referral terms?

Yes. Merchants can change reward settings and use the terms editor in RiffRoff Settings. Existing friend offers and referrals keep the terms captured when they were created.

Does RiffRoff charge a percentage of referred sales?

Yes. After a 14-day free trial, RiffRoff costs US$15 or C$15 every 30 days plus 2.9% of verified referral sales. The usage portion is capped at US$84 or C$84, so the total never exceeds US$99 or C$99 in a billing cycle. A sale is charged only after its referral reward is verified and paid.

Contact support

Email support@riffroff.com with the store’s myshopify.com domain, a short description of the issue, and the relevant order ID if the question concerns a referral order. Do not email customer passwords or full payment information.